From Sales Consulting to Underwriting and from Risk Operations to Policy Servicing and Loss Mitigation, National MI’s client-centric teams aim to demonstrate to lenders that business-as-usual is no longer an acceptable standard for the mortgage insurance industry. National MI has gone to great lengths to recruit and train exceptional people in every department who are not only knowledgeable, but also love to help their clients succeed.
With an emphasis on a consultative, relationship-based approach to doing business, National MI’s seasoned sales team collectively brings hundreds of years of hands-on mortgage industry expertise to the table. As the most recent entrant to the mortgage insurance industry in several years, the Sales Consulting team understands that they need to deliver value in every interaction and build trust with lenders over the long term while honoring the way clients do business.
Dedicated Call Center
National MI has established a customer call center called Solution Center which provides the ability for lenders and servicers to easily contact and receive timely responses from National MI’s subject-matter experts regarding a variety of questions, spanning from underwriting scenarios, policy servicing and billing questions to setting up a new lender. Solution Center aims to provide a positive resolution to your question.
The team at National MI believes that lenders should be able to choose how they manage their loan production. Regardless of whether National MI underwrites or if the underwriting is delegated to the lender, the same rulebook applies. Lenders can depend on a reliable approach to underwriting decisions with no surprises or hidden agendas. National MI has dedicated underwriting teams across the country. Whether it is condos in Washington D.C. or single family homes in Topeka, National MI’s subject matter experts understand unique and varied loan scenarios or properties.
Our team of credit, underwriting and operations experts is focused on providing our clients with exceptional customer service with regard to loan-level issues, MI operational efficiencies and/or loan manufacturing processes. Every approved National MI client has an assigned Risk Operations resource, creating a partnership that enables best practices for risk management processes, such as fraud prevention, appraisal management and quality assurance. We deliver timely feedback on loan quality, product mix, and portfolio performance, and conduct periodic risk assessments to identify possible defects in the loan manufacturing process. Our service commitment is to provide the highest level of support for specific requirements, such as custom product offerings, unique operational models, and other proprietary needs. We welcome the opportunity to develop innovative solutions to help meet your strategic business objectives.
National MI’s team-based approach extends to Policy Servicing, as well. The dedicated Servicing team understands Servicers’ unique business practices and is committed to helping Servicers maintain up-to-date records and accurate information over the long term. The team is made up of individuals who are passionate about helping their customers by delivering timely feedback to questions and concerns.
National MI is committed to the role of insuring loans and paying its claims to lenders. With no legacy portfolio, National MI’s capital is unburdened by earlier vintage businesses. National MI is not looking for loopholes or ways to rescind, deny, or delay paying claims. In fact, the company is 100% committed to advance claims from claim perfection to payment in weeks – not months. And, lenders will find that National MI’s servicing guidelines mirror the GSEs – without complex overlays.