Andrew Oxley

The 4 Faces of Frustration with Andrew Oxley

11:00am (PT)
We can frustrate our customers, our employees, and our peers daily. Unfortunately, a lack of recognition of this frustration and an inability to respond proactively costs us dearly in terms of employee output, customer satisfaction, loyalty, and ultimately – productivity and profitability. Part of the challenge is that terms such as 'customer service,' 'teamwork,' and 'productivity' are open to different interpretations, but it doesn't have to be that way.
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Jul 12 2023

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