The 4 Faces of Frustration with Andrew Oxley
11:00am (PT)
We can frustrate our customers, our employees, and our peers daily. Unfortunately, a lack of recognition of this frustration and an inability to respond proactively costs us dearly in terms of employee output, customer satisfaction, loyalty, and ultimately – productivity and profitability. Part of the challenge is that terms such as 'customer service,' 'teamwork,' and 'productivity' are open to different interpretations, but it doesn't have to be that way.
We can frustrate our customers, our employees, and our peers daily. Unfortunately, a lack of recognition of this frustration and an inability to respond proactively costs us dearly in terms of employee output, customer satisfaction, loyalty, and ultimately – productivity and profitability. Part of the challenge is that terms such as 'customer service,' 'teamwork,' and 'productivity' are open to different interpretations, but it doesn't have to be that way.
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