MI University



With National MI University, you have access to training resources that cover more than just industry-leading topics. Our webinars, eLearning courses, and podcasts help you stay connected to your customers by providing relevant social media strategies, tips on increasing sales productivity, techniques for developing a growth mindset, and more. We’ve collaborated with speakers and industry experts, such as Cultural Outreach, Bruce Lund, Ph.D., and Jennifer Powers to make these resources the most informative and dynamic in the industry.

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Events for April 2021

Calendar of Events

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eLearning Courses
If you have not received an email from National MI with your username and password please fill out this form to receive access to our training resources. If you have forgotten your username and/or password please email training@nationalmi.com.

 

National MI also offers onsite and live webinars, contact your National MI Sales Advisor for more information.


Course Descriptions:

  • Ability to Repay for Mortgage Professionals:
    The Consumer Financial Protection Bureau (CFPB) issued regulations under the Truth in lending Act for lenders to make a reasonable, good-faith determination about a borrower’s ability to repay a loan prior to the loan closing. This course will examine how mortgage professionals can identify the borrower’s ability to repay the mortgage, the impact to the origination and underwriting processes, the pricing thresholds and caps to be in compliance with the ability to repay rules, and the risks to mortgage professionals with these regulations.
  • ATR & QM Features:
    In January 2013, the Consumer Financial Protection Bureau (CFPB) issued regulations under the Truth in Lending Act requiring lenders to make a reasonable, good-faith determination about a borrower’s ability to repay a loan prior to the loan closing.  This course will define the ability to repay standards, show the criteria for a qualified mortgage (QM), explain terminology under the rules, and specify the borrower’s options to legally challenge a creditor’s ability to repay decision.
  • Closing the Loan:
    This course will assist mortgage professionals in educating their customers about the closing process, enabling them to be well prepared for a smooth closing experience. Closing packages are not a few pages anymore! Starting with the closers who prepare the package to the title company representatives (or attorneys) who conduct closings, all must have a vast knowledge of the information on each document. In addition, title insurance plays an integral role in the closing process. The elements of title insurance, the different ways co-ownership can be held, and title terminologies are all presented in this course.
  • Completing the URLA:
    This course will emphasize the proper rules for its completion, the fields where compliance guidelines fit in, and the ways to communicate the requirements effectively to a customer to ensure fairness and accuracy.
  • Credit Analysis:
    This course will present the five factors that make up a borrower’s credit score and how certain actions taken can impact the score as well as nontraditional credit is described as an option for borrowers without a credit score or with thin credit.
  • Fair Lending Laws (ECOA, HMDA, UDAAP, AML and Fair Housing Act):
    It is imperative to be in compliance for notifications of action taken, including the process for communication when an applicant is denied. The role of the Consumer Finance Protection Bureau (CFPB) is also explained along with the regulations, rules, and principles that must be followed. Specifics are presented to make sure advertisements are clear and contain certain details to prevent unfair and deceptive language that would cause customers to be confused.
  • FCRA/FACTA:
    The objective of this course is to provide detail from the Fair Credit Reporting Act (FCRA) and the Fair and Accurate Credit Transactions Act (FACTA). This includes information for fraud alerts, credit scores, and credit reports.
  • Federal Regulations (Flood insurance, US Patriot Act, Esign/Edisclosure, Do Not Call, SAFE Act):
    The objective of this course is to define certain federal regulations and their importance in the mortgage market.
  • Gramm-Leach Bliley Act:
    The objective of this course is to define the importance of keeping customer information secure and private.
  • HPA (Private Mortgage Insurance Cancellation):
    The objective of this course is to provide the details for cancellation of private mortgage insurance and the disclosures provided to the borrower.
  • Identity Theft Red Flags Rules
    The objective of this course is to detail the components of the Identity Theft Red Flags Rules in order to identify, detect, and prevent identity theft of customers.
  • Income Analysis:
    This course will identify several examples of stable employment, methods to document employment and income to meet program guidelines, and the most common calculations for establishing acceptable qualifying income for a borrower.
  • Introduction to Mortgage Lending:
    The objectives of this course are to provide an overview of mortgage banking along with learning the steps in the mortgage loan process. It also explains the roles and responsibilities for those involved in the mortgage loan process.”>Introduction to Mortgage Lending.
  • NSS under RESPA: Servicing Delinquent Borrowers:
    This course will describe some of the mortgage servicing requirements that were published under the 2013 RESPA Servicing Final Rule. These include early intervention requirements for delinquent borrowers, details for continuity of contact with delinquent borrowers, loss mitigation procedures, and the types of loans covered under the Final Rule.
  • National Servicing Standards under TILA:
    Regulation Z, the Truth in Lending Act (TILA), was created to promote the informed use of consumer credit. It also offers protections for consumers’ credit transactions. The objective of this course is to understand certain details under Regulation Z, the Truth In Lending Act. These range from initial and final disclosure rules to the components for advertising and high cost loans.
  • Preventing Mortgage Fraud:
    In this course, there is an explanation of the different fraud schemes so mortgage professionals can easily detect and prevent them from occurring. In addition, this course will identify the two regulatory entities working to track mortgage fraud cases and the red flags that indicate there may be mortgage fraud or misrepresentation in the loan documentation.
  • QM Points and Fees and Exemptions:
    The Ability to Repay / Qualified Mortgage (ATR/QM) Rule provides a rebuttable presumption of compliance with the borrower’s ability to repay. However, QMs must meet certain thresholds for total points and fees paid at closing. This course will describe how to calculate a qualified mortgage’s total points and fees, identify the fees that must be excluded from this calculation, show exemptions to the ability to repay rules, and explain the details for prepayment penalty restrictions.
  • Responsible Selling: 
    This course covers the following objectives: what is meant by responsible selling, why you should not use high pressure sales tactics with customers, why it is important to provide full disclosure of the mortgage products to customers, and why it is important to maintain confidentiality of customer details.
  • SAFE Act and Mortgage Loan Originator Licensing Rules: 
    This self-guided online course will provide a detailed analysis of the SAFE Act and Mortgage Loan Originator Licensing rules. This course is not state specific. It reviews terminology from the SAFE Act, licensing requirements, education details, and ways to remain in compliance with the SAFE Act.”>SAFE Act and Mortgage Loan Originator Licensing Rules.
  • Traditional Mortgage Products: 
    This course is part of a series of self-guided online courses that will provide a detailed analysis of mortgage banking rules and regulations. The objective of this course is to provide an overview of traditional mortgage products.
  • TRID 1 (Overview of all the changes):
    This curriculum consists of three courses explaining the general requirements of the law that combined multiple disclosures into two separate forms, which are the Loan Estimate and the Closing Disclosure. This three-course curriculum will explain the purpose of the two disclosures and their relationship to each other, outline the receipt and delivery requirements of the disclosures, define the circumstances when the forms can be revised, and show the tolerance levels for increases in settlement costs.
  • TRID 2 (Deep Dive into Loan Estimator):
    Completing the Loan Estimate (TRID #2) will provide step-by-step instructions for completing the Loan Estimate as required by the Integrated Disclosures Rule. The course will detail the proper format of the required information on each page of the Loan Estimate, explain the different categories and proper locations for disclosing estimated settlement charges, and list the other disclosures that are included on the Loan Estimate.
  • TRID 3 (Deep Dive into Closing Documents): 
    Completing the Closing Disclosure (TRID #3) will explain the relationship between the Loan Estimate and the Closing Disclosure, show the proper format for the required information on all five pages of the form, define the different categories and proper locations for disclosing actual settlement charges, and list the other disclosures that are included on the Closing Disclosure.
  • Verification of Assets: 
    This course covers the following objectives: Outline acceptable source of funds, define the importance of acceptable assets in a mortgage transaction, detail unacceptable source of funds, define excess seller contributions, analyze a case study for funds to close.
  • When Fraud becomes a Felony (Mike Davis Story):
    This course will present the true story of Michael A. Davis, owner of a title company and a mortgage company, who spent six years in prison for committing mortgage fraud of over $7 million dollars. This fraud not only ruined more than 40 families, but also nearly led a highly respected wholesale lender to bankruptcy.

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Podcasts

Being Better with Jennifer Powers Podcast Series Episode 33: The Value of Coaching
Asking good questions is the cornerstone of effective coaching. Jennifer Powers talks about the value of coaching as she clearly defines the role of a coach and what you can expect if you are being coached.

Being Better with Jennifer Powers Podcast Series Episode 32: The Way You Ask Questions Matter
Jennifer continues from the last episode to help listeners rework how to be more effective when asking questions. By applying simple techniques, you’ll exude more confidence and get what you want from the conversation.

Being Better with Jennifer Powers Podcast Series Episode 31: Your Hero Moment
Jennifer helps a listener gain more confidence to speak up during meetings by asking us to challenge the stories we tell ourselves in times of insecurity.

Being Better with Jennifer Powers Podcast Series Episode 30: Asking over Telling
Jennifer puts on her coaching hat to teach listeners how they can craft important questions that empower ourselves and others to be more involved and invested in a way that is mutually beneficial to our goals.

Being Better with Jennifer Powers Podcast Series Episode 29: Shazam!
Jennifer responds to several listener questions about what we do when we have to be around toxic people in our daily lives. She discusses how even though we can’t control the way others approach their work or personal lives, we can control how we let them affect us.

Being Better with Jennifer Powers Podcast Series Episode 28: Pause and Ask Yourself
Jennifer continues her discussion from last week about combatting negative reactions by giving listeners a simple tool derived from her coaching practice that involves pausing and asking ourselves a question.


Being Better with Jennifer Powers Podcast Series Episode 27: Reactions in Reality

Jennifer discusses the way our reactions can impact our realities and how bringing more of what we want into our lives may involve shifting these reactions.

Being Better with Jennifer Powers Podcast Series Episode 26: Yes, And…
Jennifer helps a listener that people find disagreeable by discussing the difference between agreeing with and accepting what someone says.

Being Better with Jennifer Powers Podcast Series Episode 25: What Do You Want?
A listener asks about how we can get more of what we want in life, and Jennifer talks about finding clarity and learning to articulate what we want in order to find what we’re looking for.

Being Better with Jennifer Powers Podcast Series Episode 24: You’re Both Right
Jennifer responds to a listener who worries that her authentic leadership style is not working for her subordinates and discusses what, if anything, she should do about it.

Being Better with Jennifer Powers Podcast Series Episode 23: Positive Reinforcement
Jennifer talks about the power your words have on yourself and those around you and how their positive or negative affects can shift the nature of your relationships.

Being Better with Jennifer Powers Podcast Series Episode 22: Choose Joy?
Jennifer talks about the importance of peaks and valleys in life and why it’s not only unrealistic, but can also be counterproductive when we expect to live in constant joy.

Being Better with Jennifer Powers Podcast Series Episode 21: Flow or Resistance
Jennifer replies to a listener’s question about choosing to be in a state of flow vs. resistance and the results we might experience that can help us choose which one is right for us in each situation.

Being Better with Jennifer Powers Podcast Series Episode 20: Playing the Victim
Jennifer talks about our tendency to play the victim because it feels easier in the moment and how if we can recognize and exercise our own responsibility, we can take back our personal power.

Being Better with Jennifer Powers Podcast Series Episode 19: They’ll Never Change
Jennifer discusses the futility of trying to make people change into who we want them to be and, instead, inspires us to look at the one thing we can change: ourselves.

Being Better with Jennifer Powers Podcast Series Episode 18: Your Greatest Superpower
Jennifer talks about the amazing power of choice. Most of us go throughout our days feeling stuck and don’t recognize how many choices we actually have. Once we finally recognize that power, our worlds can instantly improve.

Being Better with Jennifer Powers Podcast Series Episode 17: What’s in a Goal?
Jennifer talks about what to pay attention to when we’re setting goals. Goal setting looks different for everyone, and staying open when creating goals can lead to unexpected success.

Being Better with Jennifer Powers Podcast Series Episode 16: Ebb & Flow
Jennifer discusses the ebb and flow of bad and good days and how changing our expectations during tough times can give us motivation and opportunities for growth, so the good times can be even better.

Being Better with Jennifer Powers Podcast Series Episode 15: Words Have Power
Jennifer talks about developing awareness of how we use our words, so we can take advantage of the amazing influence that words have over the lives of ourselves and those around us.

Being Better with Jennifer Powers Podcast Series Episode 14: Big Ego
Jennifer discusses the essential roles of the ego and the self in our lives. Why is each one important, and what does it mean when the ego takes over?

Being Better with Jennifer Powers Podcast Series Episode 13: It’s Personal
Jennifer helps a listener deal with the common need for other people’s approval, which often leads to less confidence. She helps us understand why we tend to take things so personally, so we can find ways to let them go.

Being Better with Jennifer Powers Podcast Series Episode 12: Fear Not
Jennifer continues the conversation about the underlying issue holding people back from being their best selves and challenges listeners to start thinking differently.

Being Better with Jennifer Powers Podcast Series Episode 11: Feeling Unqualified?
Jennifer talks about the commonality of imposter syndrome among professionals, how it affects them, and what steps they can take to start moving beyond it. 

Being Better with Jennifer Powers Podcast Series Episode 10: Listening to Lead
Jennifer gives listeners strategies for gaining the trust of employees, so they can become more effective leaders.

Being Better with Jennifer Powers Podcast Series Episode 9: Sharing Power
Jennifer and Mark talk about sharing the role of decision-maker and how dividing power and creating boundaries can be beneficial for both the individual and the relationship.  

Being Better with Jennifer Powers Podcast Series Episode 8: What and How
Jennifer follows up last week’s episode with an important coaching tool that can help us build trust in relationships through the use of open-ended “what” and “how” questions. 

Being Better with Jennifer Powers Podcast Series Episode 7: Breaking Barriers
Jennifer explains how choosing to be vulnerable in our work and personal lives can build the potential for deeper connections and stronger relationships to develop.

Being Better with Jennifer Powers Podcast Series Episode 6: Play That Ukulele!
Jennifer speaks about the benefits of trying new things at any stage in life and how listening to our instincts for the right timing is key for finding success in our endeavors.

Being Better with Jennifer Powers Podcast Series Episode 5: What’s Your Impact?
A listener asks for advice on nurturing client relationships, and Jennifer expands her answer to include support for all kinds of relationships.

Being Better with Jennifer Powers Podcast Series Episode 4: Interesting or Interested?
Jennifer helps listeners understand the positive or negative impact they are having on those around them and how improving this form of self-awareness can help improve relationships.

Being Better with Jennifer Powers Podcast Series Episode 3: Measuring Up
Jennifer discusses creating a successful work-life balance and how that might look different for everybody.

Being Better with Jennifer Powers Podcast Series Episode 2: Questioning Positivity
Jennifer discusses a listener’s question about approaching the future with positivity.

Being Better with Jennifer Powers Podcast: Episode 1
Jennifer Powers welcomes listeners and gives a “being better” preview of what the show is all about.

Oh, shift!: Wild Card
If you’re not one to seek the advice of others, you may be missing out on valuable ideas and experiences. In this final installment of our Oh, shift! podcast, Jennifer and Mark discuss the power that comes with asking others for help.

Oh, shift!: Words
This episode on the power of words is all about swear words. Jennifer and Mark explore how we can become more mindful about our choice to curse and the potential effects swearing has on both ourselves and others.

Oh, shift!: Self-Awareness
Everyone is going through something, yet it’s easy to feel all alone in your problems. In this episode, Jennifer and Mark share practical tips listeners can use to create safe spaces where they can share their struggles and get support from others.

Oh, shift!: Reactions
Even when we have tools at our disposal to manage reactions, it’s not always possible to avoid a negative reaction. In this episode, Jennifer and Mark explain how to allow yourself a safe space to experience negative reactions.

Oh, shift!: Change
In this episode on change, Jennifer and Mark share a practical exercise, discuss obstacles, and lay out a roadmap for listeners to identify and effect the changes they would like to make in their lives.

Oh, shift!: Wild Card
It’s important to understand what makes you tick as a person in order to live your best life. In this episode, certified coach Jennifer Powers shares self-coaching techniques that can allow you to better understand yourself.

Oh, shift!: Words
In this episode on the power of words, Jennifer and Mark explore the positive effects that complimenting others can have on our lives.

Oh, shift!: Self-Awareness
This episode is about having self-awareness around your personal need for human connection. Jennifer and Mark encourage listeners to check in with themselves to make sure they’re getting the social interaction they need to thrive.

Oh, shift!: Personal Power
While personal development is always an admirable goal, Jennifer and Mark remind listeners of this episode that it’s okay to experience times where they feel less motivated to work on self-improvement.

Oh, shift!: Reactions
It’s easy to react negatively when things don’t go the way we want. In this episode, Jennifer and Mark explore the importance of expectation setting as part of managing our reactions.

Oh, shift!: Wild Card
If you’re a working professional, you may be working towards a leadership position. In this episode, Jennifer and Mark encourage listeners and leaders alike to check in with themselves to make sure a leadership role is the right fit.

Oh, shift!: Flow
If you’ve ever felt like you’re not as productive as you should be, this one’s for you. In this episode on flow, Jennifer and Mark share ways listeners can stop punishing themselves and become more productive by focusing their energies on things they are good at.

Oh, shift!: Change
Do you experience negative self-talk when faced with making changes? In this episode, Jennifer and Mark encourage listeners to check in with themselves about this “self-flogging” to make sure it’s not destructive.

Oh, shift!: Words
This episode is all about the power of words that express gratitude. Jennifer and Mark discuss the anthropological roots of humans’ need to receive validation and why we should make little changes to express gratitude more regularly.

Oh, shift!: Self-Awareness
Do you tend to seek direction in life from external or internal resources? In this episode about self-awareness, Jennifer and Mark consider the importance of listening to our intuition as our internal guidance system.

Oh, shift!: Wild Card
This Wild Card episode is about the pressure we put on ourselves to live a “healthy” lifestyle. Jennifer and Mark provide ways listeners can be kinder to themselves when making health changes in order to find balance.

Oh, shift!: Personal Power
Do you beat yourself up when you procrastinate? Maybe you are just the type of person who works better under pressure! In this episode, Jennifer and Mark discuss the personal power that comes when we seek the positive that comes from our perceived flaws.

Oh, shift!: Change
It’s human nature to be averse to change. In this episode, Jennifer and Mark explore the anthropological roots of this tendency and explain why we should be kinder to ourselves when we go through changes.

Oh, shift!: Reactions

Oh, shift!: Words
As humans, it can be hard to express our true thoughts without fear of judgment. This episode focuses on the power of words and the value of speaking your truth. Jennifer and Mark share their experiences with and tips for bringing a group of people together to speak from their hearts in a space free of judgement.

Oh, shift!: Flow
Do you find yourself comparing your life to what you see on social media? In this episode, Jennifer and Mark explore the negative impact this can have on our ability to be in flow.

Oh, shift!: Wild Card
We all want to be fulfilled by our work, but it’s easy to feel bogged down by day-to-day tasks. In this episode, Jennifer and Mark encourage listeners to take a “big picture” view to see how their work contributes to society.

Oh, shift!: Self Awareness
Many of the ways we function today have roots in our early history as human beings. This episode focuses on having self-awareness around the millions of years of biological programming influencing our behaviors today in order to show ourselves more compassion.

Oh, shift!: Personal Power
Our society faces a lot of external pressures when it comes to how we feel about our physical health. In this episode, Jennifer and Mark promote ways to become mentally in tune with our bodies in order to more effectively care for them.

Oh, shift!: Change
We all have routines we are stuck in. But what happens when we make a conscious effort to change our habits? Jennifer and Mark encourage listeners of this episode to change things up in order to get their brains thinking in new ways.

Oh, shift!: Words
The news is a powerful source of words that can have a negative impact on our lives. In this episode, Jennifer and Mark explore this impact and encourage listeners to be in tune with how news affects their mindsets.

Oh, shift!: Wild Card – Reactions
Have you ever felt two internal voices debating whether to speak up in a meeting? Identifying the difference between them can enable you to have more power over your reactions. This episode explores the nature of these two voices, the ego and the self.

Oh, shift!: Wild Card – Aging
There’s no denying it – no matter your age, we are all getting older. In this “wild card” episode, Jennifer and Mark look at how to shift your perspective on aging to a more positive lens. After all, with age comes wisdom and valuable life experience.

Oh, shift!: Flow
This episode builds on previous ones about the dichotomy of flow and resistance. There will always be situations where you’ll find yourself in resistance, and that’s okay. Jennifer and Mark discuss how identifying your behavioral patterns is the most important way to show yourself more compassion when these situations arise.

Oh, shift!: Self-Awareness
If you’re a people-pleaser, it’s important to recognize when you’re putting others’ needs before your own. This illuminating episode emphasizes how to achieve self-awareness around people-pleasing in order to find balance.

Oh, shift!: Personal Power
Everyone is on a different journey in life. When you allow someone else’s bad energy to affect you, you give away your personal power. In this episode, Jennifer and Mark explore how to control your tendency to have negative reactions by exercising your personal power.

Oh, shift!: Change
When you accomplish a goal, are you the type of person who basks in your success, or do you immediately start planning for your next big achievement? This episode dives into the importance of defining success for yourself and celebrating your accomplishments.

Oh, shift!: Wild Card – Physical Pain
In this episode, Jennifer and Mark explore the relationship between physical and mental well-being. They discuss how mental stress can negatively impact physical well-being and urge listeners to seek more awareness around how stress may be affecting their bodies.

Oh, shift!: Reactions
This episode is all about our reactions. Do you find yourself consistently reacting in a strong way in similar situations? Jennifer and Mark urge you to become a student of your reactions in order to recognize patterns and live a more harmonious life.

Oh, shift!: Words
Are you on a journey with embracing positivity but faced with people who constantly bring negative energy to the table? This episode features Jennifer and Mark discussing ways of dealing with negative people in your life through the power of words.

Oh, shift!: Self Awareness
Do you have awareness around the source of recurring fears, beliefs, or worries in your life? In this episode, Jennifer and Mark encourage listeners to check in with themselves to figure out how the stories they’ve been told throughout their lives affect the way they interact with the world.

Oh, shift!: Flow
This is the second episode in our Oh, shift! podcast series that focuses on the dichotomy of flow and resistance. Jennifer identifies ways listeners can discover if they are more in resistance than flow, and she outlines small changes you can make to live more in flow. If this resonates with you, be sure to go back and listen to our 12/9/2019 episode on Flow, which lays the foundation for this episode!

Oh, shift!: Personal Power
Are you someone who often blames yourself for things that aren’t fully your fault? If so, this episode is for you. Jennifer and Mark urge you to ask yourself, “What role do I really play?” in order to start taking responsibility and stop blaming yourself for things that aren’t your fault.

Oh, shift!: Change
Do you make changes in your life for other people more often than for yourself? In this episode, Jennifer and Mark revisit the topic of change and urge listeners to stay authentic to themselves when making changes.

Oh, shift!: Wild Card (2)
In our first podcast of the year, Jennifer and Mark pose questions you can ask yourself to figure out what you want out of life. What are you good at? What are you not so good at? What do you like? What do you dislike? Referring to the answers to these questions regularly can allow you to live a life more in line with the one that you want.

Oh, shift!: Words
Words are one of the most powerful and abundant resources we have at our disposal. In this episode, Jennifer and Mark focus on the positive and lasting impact our words can have on other people.

Oh, shift!: Happiness
This episode features Jennifer Powers and Mark Tucker discussing the peaks and valleys of life and how it’s only the difficult times that give us the perspective we need to achieve times of happiness.

Oh, shift!: Reactions
We all know it’s hard to resist having a negative knee-jerk reaction sometimes. In this episode, Jennifer and Mark talk through the importance of pausing when these situations arise and applying the Oh, shift! mentality to change our reactions and respond more positively.

Oh, shift!: Flow
Episode 5 explores the dichotomy of flow and resistance. Our tendency to resist things happening at home, while commuting, at work, and so on takes away our ability to be productive and creative. In this episode, Jennifer and Mark talk about how you can become aware of your tendency to resist and learn to go with the flow instead.

Oh, shift!: Personal Power
In this episode, Jennifer and Mark explore how blaming someone else for your problems gives your own personal power away. Who or what are you blaming for your problems? How can you take charge and change the situation for yourself?

Oh, shift!: Wild Card
It’s easy to feel stuck in a situation with no way out. We don’t always realize that in any situation, we always have at least two options at our disposal. In Episode 4 of our Oh, shift! podcast series, Jennifer Powers and Mark Tucker focus on the power of choice.

Oh, shift!: Change
Do you find yourself itching to make a big transformation in your life? We are all on a personal journey with change. In Episode 3, Jennifer Powers and Mark Tucker discuss why it’s essential to accept yourself first and change on your own personal timeline.

Oh, shift!: Words
Words can have a profound effect on the way we think about ourselves and the world around us. What words are you using to speak about yourself, your life, and your relationships? How does that affect the way you value yourself? This episode features Jennifer Powers and Mark Tucker discussing a very important Oh, shift! topic – the power of words.

Oh, shift!: Self-Awareness
Jennifer Powers, bestselling author of Oh, shift! and her business partner/husband Mark Tucker introduce Episode 1 of this enlightening new podcast series with a lesson on the importance of self-awareness. They discuss how becoming self-aware can allow you to make positive changes in your life.

Relationship Marketing Can Only Get You So Far
Relationship marketing is only one arrow in your marketing quiver. While relationship marketing is key to long-term success in mortgage sales, in combination with both transactional and value-added marketing you’ll have the ability to create sustainable success. Listen in to learn how you can increase your business by developing a marketing plan focused on delivering both short-term and long-term value to customers.

Sales Apps That Help You Prospect
There are a host of apps that can help you in your sales prospecting. From apps that help you figure out any individual’s email address, to apps that help you send quick video messages to uploaded contact lists, listen in to learn about tools that can help you reach more prospects efficiently.

3 Steps to Building a Successful Sales Action Plan
Developing a sales action plan can help individuals and teams determine the scale and scope of activity that needs to be accomplished each day in order to be successful. Listen in to learn the 3 steps to create your plan and incorporate target, activity, and personal development goals to help you gain more business.

3 Great Questions for Productive Client Conversations
Good questions are more powerful than great statements. Employing curiosity and asking questions can help you master the art of listening, which will help you sell. Listen in to learn about 3 great questions to help guide your conversations with clients, prospects and referral partners.

3 Simple Ways to Put Yourself in the Right Place at the Right Time
With 40% of mortgage originators doing 80% of the volume, it may seem that they are lucky to be in the right place at the right time. But you can make your own “luck.” Listen in to learn about the 3 keys to jumpstarting your production: proximity, preparation, and persistence.

How to Increase Your Productivity by 300%
Habits control 40% of what we get done in a day. Learn how to work smarter and not harder by developing focus and productivity habits that will help you spend more time prospecting new business, and get more done in a shorter block of time. Listen in to gain insight into managing time in conjunction with your attention and energy.

How to Keep Your Borrower from Shopping You

How to WOW in a Face to Face Setting

Increasing Discipline and Overcoming Distractions

Tips to Help Your LOs or AEs Increase Volume with Killer Action Plans

How to Sell Around Price

How to Eliminate the Peaks and Valleys of Origination Volume

Hiring and Building Teams

The Impact of New Changes from HMDA to Sales Organizations

Moving a Loan Officer from 2 Units to 5 Units

Winning the Recruiting War

What to do When a Real Estate Agent Has Not Given You Business

Top 4 Reasons Realtors Don’t Use You

Strategies for Finding New Realtor Leads

Social Media and Prospecting

Untapped Selling Opportunities for LOs

Selecting Your Personal Value Proposition

Sales Training in Call Centers

Pathway to Purchase Business

How to Convert a Cold Agent Into a Funding Partner

Good Questions are More Powerful Than Strong Statements

Doubling Your Business Using Events
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Borrower Education
Access resources to First Time Home Buyers Education and Landlord Counseling.

First Time Home Buyer Program

Valuable information and insights to help first-time home buyers navigate the process, from qualifying for a mortgage to where to find home buyer assistance programs.

Landlord Counseling

An overview of the responsibilities of being a landlord, and the technical, practical and financial topics that a home buyer should understand before purchasing a rental property.
Click HERE to request.
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Previously Recorded Webinars

The Explanation of Services
Click HERE to access a previous recording of this webinar.

  • We only get one first impression, and it takes 21 positive interactions to shift perspective if that first impression is negative. “I just sort of fell into this business” is the phrase Bruce hears most often during an explanation of service. That may be true, but in this workshop, you’ll learn a better way to tell your story.

How to be Transformational in a Transactional World
Click HERE to access a previous recording of this webinar.

  • Let’s face it, working as a salesperson in a commoditized industry can be emotionally taxing. Everyone wants to know, “What’s in it for me?” During this presentation, we’ll help you stay focused on having transformational interactions in a transactional world, even when your efforts don’t always feel appreciated.

How One Video Can Increase Your Reach & Engagement Tenfold
Click HERE to access a previous recording of this webinar.

  • In this course, you’ll learn how just one 90-second video per week can multiply your database engagement by 10 in 7 different areas. Digital marketing doesn’t have to be as complicated or expensive as you think. By incorporating this one strategy into your business plan, you can increase your sales and marketing effectiveness.

Turn Managers into Coaches
Click HERE to access a previous recording of this webinar.

  • “I’ll run through the wall for my manager,” said no one ever. Although we see players who will do anything for their coaches and teammates, you can’t expect players to reach full potential when coaches haven’t reached theirs. Great coaches make us do three things: have conversations we don’t want to have, do the things we don’t want to do, and help us become something we never thought we could be on our own.During this valuable webinar, Bruce Lund, Ph.D., will cover these five key steps:
    1) Get into the Mindset of a Coach – Great coaches understand the WHOLE-person theory
    2) Tap into the Potential – Learn how to discover and draw out the potential of those around you
    3) Recruit & Attract Talent – What you project, you attract to your brand and culture
    4) Coach & Develop Talent – Engage your people in a consistent, ongoing system
    5) Train & Retain Your Talent – How to overcome the “free agent nation” and build loyalty

How to Plan and Attack Each Week
Click HERE to access a previous recording of this webinar.

  • The “Sunday scaries” are real, in part because if you haven’t taken the time to figure out how you will run your day, your day will run you. According to the National Association of Realtors (NAR), less than 5% of salespeople are consistently proactive in their planning. During this presentation, Dr. Bruce will help you stay prepared by teaching you how to fill out a sales and marketing vision board of your most important activities and how to create a mental map of your most important projects, so you can put those “Sunday scaries” to rest.

How to Avoid Scatterbrain in 2021
Click HERE to access a previous recording of this webinar.

  • Did you know that over 80% of New Year’s resolutions don’t make it past the first two weeks? Everyone starts, but not everyone finishes – why is that? So many salespeople are entrepreneurial, which means they are creative. This is a good thing. However, that creativity can create scatterbrain, causing someone to jump from idea to idea and project to project without fully completing one task before moving on to the next. During this webinar, Bruce Lund, Ph.D., will break down the psychology of starting and finishing projects and how to filter through new projects to keep you focused on the most essential areas of your business.

Help! I’m Overwhelmed!, with Bruce Lund, Ph.D.
Click HERE to access a previous recording of this webinar.

  • The good news is you are in high demand. The bad news? You are being pulled in so many different directions with no end in sight. If not handled properly, this could cause extreme stress. Having coached thousands of salespeople over the past decade, there’s one phrase that Bruce consistently hears: “Help. I’m overwhelmed.” What does “overwhelmed” mean? Well, it’s a state of being drowned out or overpowered by our thoughts and feelings. Sound familiar? We all get overwhelmed at some point or another, both personally and professionally. During this webinar, we’ll identify the universal causes and how to proactively deal with them.

Bruce Lund, Ph.D., presenting 5 Habits of Highly-Effective Salespeople, Habit #5
Click HERE to access a previous recording of this webinar.

  • Did you know that perspective homebuyers work with the first Loan Officer they talk to 67% of the time? The #1 challenge for loan officers is overcoming obscurity, meaning not enough people know who you are and how you can help them. This is why we teach our “status sells” marketing system. This is the same system I personally used to grow my database to 1,500 people in my first year in a brand-new market. We know that money follows attention and activity, so join us as we provide you with the tools you’ll need to grow your database in the final habit of our 5-part series.

Bruce Lund, Ph.D., presenting 5 Habits of Highly-Effective Salespeople, Habit #4
Click HERE to access a previous recording of this webinar.

  • The mortgage world can be very transactional. The lower rates go, the more we are treated as a commodity. Habit #4 of the 5 habits is having transformational interactions in a transactional world. Once we gain a realtor’s trust for the first time by helping to get their customer into a new home, it’s vital to follow up with a 90-day “new client” onboard system. If done properly, there are 3 rewards we should get from every new client: (1) Referral, (2) Review, and (3) Repeat Business. Our client experience systems are built to drastically improve all three.

Bruce Lund, Ph.D., presenting 5 Habits of Highly-Effective Salespeople; Habit #3
Click HERE to access a previous recording of this webinar.

  • If you’re good at what you do, then you know that it’s your duty as a sales professional to fight to earn a potential client’s business. During this course, we’ll help you become tougher in the sales cycle through our 10-Touch “Fight Club” Follow-Up system. Never lose another deal due to call reluctance or objection handling again. We’ll teach you how to be the must-have, go-to lender for your referral partners and how to ask for more business.

How to Automate Current Client Communication, with Bruce Lund, Ph.D.
Click HERE to access a previous recording of this webinar.

  • Loan Officers are busier than ever during this ReFi boom, which is why Bruce Lund, Ph.D., will be sharing his step-by-step process, developed through a year-long case study with some of his top producers, to help automate client communication while staying authentic to your process, message, and culture.

Bruce Lund, Ph.D., presenting 5 Habits of Highly-Effective Salespeople; Habit #2
Click HERE to access a previous recording of this webinar.

  • What does it mean to be proactive in your prospecting? Bruce Lund, Ph.D., will guide you step-by-step through the entire lead generation-to-appointment process with your realtors. Sales is a game of probability, and working a consistent, disciplined selling system will remove the guess work and make the sales process fun.

Bruce Lund, Ph.D., who is presenting your Dream 100
Click HERE to access a previous recording of this webinar.

  • Do you struggle with keeping your database organized? In this webinar, Bruce Lund, Ph.D., will help you build out your “Dream 100” database to proactively target and leverage during the next 90 days

Bruce Lund, Ph.D., presenting 5 Habits of Highly-Effective Salespeople; Habit #1
Click HERE to access a previous recording of this webinar.

  • The foundation of any business relationship should start with shared beliefs. In this webinar hosted by Bruce Lund, Ph.D., you will learn to marry your unique belief proposition with your unique value proposition in order to stop commoditizing yourself to clients or referral partners.

How to Ask for Referrals with Bruce Lund, Ph.D.
Click HERE to access a previous recording of this webinar.

  • Did you know that salespeople who ask for referrals and repeat business out-produce those who don’t by up to five times? During this course, Bruce Lund, Ph.D. will give you practical “how-to” strategies to ask for referrals from new clients and repeat business from past clients.

Bruce Lund, Ph.D. in Marketing to Your Past Data Base
Click HERE to access a previous recording of this webinar.

  • Did you know that for every 100 past clients in your database, you could get 1-3 additional loans per month? Bruce Lund, Ph.D. will host this webinar and provide you scripts you can use with your past client database to “find new money” and drastically increase referrals and repeat business.

Bruce Lund, Ph.D. presenting Managing Emotions During Crisis
Click HERE to access a previous recording of this webinar.

  • Bruce Lund, Ph.D., founder and director of 90-Day Sales Manager™, will discuss how you can manage your emotions, how to be a leader during challenging times and how to strengthen and solidify your role as a must-have industry expert for your clients.

First Conversations with Potential Referral Partners featuring Bruce Lund, Ph.D. and Sean Moudry
Click HERE to access a previous recording of this webinar.

  • Having something to say is just as important as having somebody to say it to. Bruce Lund, Ph.D. and realtor/broker Sean Moudry host this month’s training on scripts in the first conversation when calling on potential referral partners (real estate agents) based on their experience level and personality.

RESPECT: The Missing Ingredient to Your Story
Click HERE to access a previous recording of this webinar.

  • Bruce Lund, Ph.D. hosts this webinar that will give you tools to build respect in yourself and command respect from others in order to overcome market commoditization and compression in your business.

How to Create Your Perfect Presentation for Lunch and Learns
Click HERE to access a previous recording of this webinar.

  • Is doing more presentations and/or webinars part of your 2020 marketing plan? If so, this webinar is for you. Join us as Bruce Lund, Ph.D. lays out a game-plan for you to take your presentations to the next level in 2020.

Bruce Lund, Ph.D. on Your 2020 Marketing Plan.
Click HERE to access a previous recording of this webinar.

  • Join Bruce Lund, Ph.D. and get back to basics to set an achievable marketing plan for yourself in 2020. Learn how you can increase your brand awareness, exposure, and reputation to become top of mind for future clients in today’s complex digital marketing world.

Presenting on Your 2020 Sales Plan with Bruce Lund, Ph.D.
Click HERE to access a previous recording of this webinar.

  • Join Dr. Bruce Lund for this invaluable webinar as he discusses how to present on your 2020 sales plan, then get help setting your dominant sales focus for 2020 and build your primary and secondary sales strategies.
Turn Managers into Coaches with Bruce Lund, Ph.D

Click HERE to access a previous recording of this webinar.

  • Join Bruce Lund, Ph.D. as he discusses the attributes of a great coach. Great coaches make us have conversations we don’t want to have, do the things we don’t want to do, and help us become something we never thought we could become on our own.



With National MI University, you have access to training resources that cover more than just industry-leading topics. Our webinars, eLearning courses, and podcasts help you stay connected to your customers by providing relevant social media strategies, tips on increasing sales productivity, techniques for developing a growth mindset, and more. We’ve collaborated with speakers and industry experts, such as Cultural Outreach, Bruce Lund, Ph.D., and Jennifer Powers to make these resources the most informative and dynamic in the industry.

Click any image below to learn more and to register.
For a calendar view of our webinars, click here.

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Calendar


eLearning Courses
If you have not received an email from National MI with your username and password please fill out this form to receive access to our training resources. If you have forgotten your username and/or password please email training@nationalmi.com.

 

National MI also offers onsite and live webinars, contact your National MI Sales Advisor for more information.


Course Descriptions:

  • Ability to Repay for Mortgage Professionals:
    The Consumer Financial Protection Bureau (CFPB) issued regulations under the Truth in lending Act for lenders to make a reasonable, good-faith determination about a borrower’s ability to repay a loan prior to the loan closing. This course will examine how mortgage professionals can identify the borrower’s ability to repay the mortgage, the impact to the origination and underwriting processes, the pricing thresholds and caps to be in compliance with the ability to repay rules, and the risks to mortgage professionals with these regulations.
  • ATR & QM Features:
    In January 2013, the Consumer Financial Protection Bureau (CFPB) issued regulations under the Truth in Lending Act requiring lenders to make a reasonable, good-faith determination about a borrower’s ability to repay a loan prior to the loan closing.  This course will define the ability to repay standards, show the criteria for a qualified mortgage (QM), explain terminology under the rules, and specify the borrower’s options to legally challenge a creditor’s ability to repay decision.
  • Closing the Loan:
    This course will assist mortgage professionals in educating their customers about the closing process, enabling them to be well prepared for a smooth closing experience. Closing packages are not a few pages anymore! Starting with the closers who prepare the package to the title company representatives (or attorneys) who conduct closings, all must have a vast knowledge of the information on each document. In addition, title insurance plays an integral role in the closing process. The elements of title insurance, the different ways co-ownership can be held, and title terminologies are all presented in this course.
  • Completing the URLA:
    This course will emphasize the proper rules for its completion, the fields where compliance guidelines fit in, and the ways to communicate the requirements effectively to a customer to ensure fairness and accuracy.
  • Credit Analysis:
    This course will present the five factors that make up a borrower’s credit score and how certain actions taken can impact the score as well as nontraditional credit is described as an option for borrowers without a credit score or with thin credit.
  • Fair Lending Laws (ECOA, HMDA, UDAAP, AML and Fair Housing Act):
    It is imperative to be in compliance for notifications of action taken, including the process for communication when an applicant is denied. The role of the Consumer Finance Protection Bureau (CFPB) is also explained along with the regulations, rules, and principles that must be followed. Specifics are presented to make sure advertisements are clear and contain certain details to prevent unfair and deceptive language that would cause customers to be confused.
  • FCRA/FACTA:
    The objective of this course is to provide detail from the Fair Credit Reporting Act (FCRA) and the Fair and Accurate Credit Transactions Act (FACTA). This includes information for fraud alerts, credit scores, and credit reports.
  • Federal Regulations (Flood insurance, US Patriot Act, Esign/Edisclosure, Do Not Call, SAFE Act):
    The objective of this course is to define certain federal regulations and their importance in the mortgage market.
  • Gramm-Leach Bliley Act:
    The objective of this course is to define the importance of keeping customer information secure and private.
  • HPA (Private Mortgage Insurance Cancellation):
    The objective of this course is to provide the details for cancellation of private mortgage insurance and the disclosures provided to the borrower.
  • Identity Theft Red Flags Rules
    The objective of this course is to detail the components of the Identity Theft Red Flags Rules in order to identify, detect, and prevent identity theft of customers.
  • Income Analysis:
    This course will identify several examples of stable employment, methods to document employment and income to meet program guidelines, and the most common calculations for establishing acceptable qualifying income for a borrower.
  • Introduction to Mortgage Lending:
    The objectives of this course are to provide an overview of mortgage banking along with learning the steps in the mortgage loan process. It also explains the roles and responsibilities for those involved in the mortgage loan process.”>Introduction to Mortgage Lending.
  • NSS under RESPA: Servicing Delinquent Borrowers:
    This course will describe some of the mortgage servicing requirements that were published under the 2013 RESPA Servicing Final Rule. These include early intervention requirements for delinquent borrowers, details for continuity of contact with delinquent borrowers, loss mitigation procedures, and the types of loans covered under the Final Rule.
  • National Servicing Standards under TILA:
    Regulation Z, the Truth in Lending Act (TILA), was created to promote the informed use of consumer credit. It also offers protections for consumers’ credit transactions. The objective of this course is to understand certain details under Regulation Z, the Truth In Lending Act. These range from initial and final disclosure rules to the components for advertising and high cost loans.
  • Preventing Mortgage Fraud:
    In this course, there is an explanation of the different fraud schemes so mortgage professionals can easily detect and prevent them from occurring. In addition, this course will identify the two regulatory entities working to track mortgage fraud cases and the red flags that indicate there may be mortgage fraud or misrepresentation in the loan documentation.
  • QM Points and Fees and Exemptions:
    The Ability to Repay / Qualified Mortgage (ATR/QM) Rule provides a rebuttable presumption of compliance with the borrower’s ability to repay. However, QMs must meet certain thresholds for total points and fees paid at closing. This course will describe how to calculate a qualified mortgage’s total points and fees, identify the fees that must be excluded from this calculation, show exemptions to the ability to repay rules, and explain the details for prepayment penalty restrictions.
  • Responsible Selling: 
    This course covers the following objectives: what is meant by responsible selling, why you should not use high pressure sales tactics with customers, why it is important to provide full disclosure of the mortgage products to customers, and why it is important to maintain confidentiality of customer details.
  • SAFE Act and Mortgage Loan Originator Licensing Rules: 
    This self-guided online course will provide a detailed analysis of the SAFE Act and Mortgage Loan Originator Licensing rules. This course is not state specific. It reviews terminology from the SAFE Act, licensing requirements, education details, and ways to remain in compliance with the SAFE Act.”>SAFE Act and Mortgage Loan Originator Licensing Rules.
  • Traditional Mortgage Products: 
    This course is part of a series of self-guided online courses that will provide a detailed analysis of mortgage banking rules and regulations. The objective of this course is to provide an overview of traditional mortgage products.
  • TRID 1 (Overview of all the changes):
    This curriculum consists of three courses explaining the general requirements of the law that combined multiple disclosures into two separate forms, which are the Loan Estimate and the Closing Disclosure. This three-course curriculum will explain the purpose of the two disclosures and their relationship to each other, outline the receipt and delivery requirements of the disclosures, define the circumstances when the forms can be revised, and show the tolerance levels for increases in settlement costs.
  • TRID 2 (Deep Dive into Loan Estimator):
    Completing the Loan Estimate (TRID #2) will provide step-by-step instructions for completing the Loan Estimate as required by the Integrated Disclosures Rule. The course will detail the proper format of the required information on each page of the Loan Estimate, explain the different categories and proper locations for disclosing estimated settlement charges, and list the other disclosures that are included on the Loan Estimate.
  • TRID 3 (Deep Dive into Closing Documents): 
    Completing the Closing Disclosure (TRID #3) will explain the relationship between the Loan Estimate and the Closing Disclosure, show the proper format for the required information on all five pages of the form, define the different categories and proper locations for disclosing actual settlement charges, and list the other disclosures that are included on the Closing Disclosure.
  • Verification of Assets: 
    This course covers the following objectives: Outline acceptable source of funds, define the importance of acceptable assets in a mortgage transaction, detail unacceptable source of funds, define excess seller contributions, analyze a case study for funds to close.
  • When Fraud becomes a Felony (Mike Davis Story):
    This course will present the true story of Michael A. Davis, owner of a title company and a mortgage company, who spent six years in prison for committing mortgage fraud of over $7 million dollars. This fraud not only ruined more than 40 families, but also nearly led a highly respected wholesale lender to bankruptcy.

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Podcasts

Being Better with Jennifer Powers Podcast Series Episode 33: The Value of Coaching
Asking good questions is the cornerstone of effective coaching. Jennifer Powers talks about the value of coaching as she clearly defines the role of a coach and what you can expect if you are being coached.

Being Better with Jennifer Powers Podcast Series Episode 32: The Way You Ask Questions Matter
Jennifer continues from the last episode to help listeners rework how to be more effective when asking questions. By applying simple techniques, you’ll exude more confidence and get what you want from the conversation.

Being Better with Jennifer Powers Podcast Series Episode 31: Your Hero Moment
Jennifer helps a listener gain more confidence to speak up during meetings by asking us to challenge the stories we tell ourselves in times of insecurity.

Being Better with Jennifer Powers Podcast Series Episode 30: Asking over Telling
Jennifer puts on her coaching hat to teach listeners how they can craft important questions that empower ourselves and others to be more involved and invested in a way that is mutually beneficial to our goals.

Being Better with Jennifer Powers Podcast Series Episode 29: Shazam!
Jennifer responds to several listener questions about what we do when we have to be around toxic people in our daily lives. She discusses how even though we can’t control the way others approach their work or personal lives, we can control how we let them affect us.

Being Better with Jennifer Powers Podcast Series Episode 28: Pause and Ask Yourself
Jennifer continues her discussion from last week about combatting negative reactions by giving listeners a simple tool derived from her coaching practice that involves pausing and asking ourselves a question.


Being Better with Jennifer Powers Podcast Series Episode 27: Reactions in Reality

Jennifer discusses the way our reactions can impact our realities and how bringing more of what we want into our lives may involve shifting these reactions.

Being Better with Jennifer Powers Podcast Series Episode 26: Yes, And…
Jennifer helps a listener that people find disagreeable by discussing the difference between agreeing with and accepting what someone says.

Being Better with Jennifer Powers Podcast Series Episode 25: What Do You Want?
A listener asks about how we can get more of what we want in life, and Jennifer talks about finding clarity and learning to articulate what we want in order to find what we’re looking for.

Being Better with Jennifer Powers Podcast Series Episode 24: You’re Both Right
Jennifer responds to a listener who worries that her authentic leadership style is not working for her subordinates and discusses what, if anything, she should do about it.

Being Better with Jennifer Powers Podcast Series Episode 23: Positive Reinforcement
Jennifer talks about the power your words have on yourself and those around you and how their positive or negative affects can shift the nature of your relationships.

Being Better with Jennifer Powers Podcast Series Episode 22: Choose Joy?
Jennifer talks about the importance of peaks and valleys in life and why it’s not only unrealistic, but can also be counterproductive when we expect to live in constant joy.

Being Better with Jennifer Powers Podcast Series Episode 21: Flow or Resistance
Jennifer replies to a listener’s question about choosing to be in a state of flow vs. resistance and the results we might experience that can help us choose which one is right for us in each situation.

Being Better with Jennifer Powers Podcast Series Episode 20: Playing the Victim
Jennifer talks about our tendency to play the victim because it feels easier in the moment and how if we can recognize and exercise our own responsibility, we can take back our personal power.

Being Better with Jennifer Powers Podcast Series Episode 19: They’ll Never Change
Jennifer discusses the futility of trying to make people change into who we want them to be and, instead, inspires us to look at the one thing we can change: ourselves.

Being Better with Jennifer Powers Podcast Series Episode 18: Your Greatest Superpower
Jennifer talks about the amazing power of choice. Most of us go throughout our days feeling stuck and don’t recognize how many choices we actually have. Once we finally recognize that power, our worlds can instantly improve.

Being Better with Jennifer Powers Podcast Series Episode 17: What’s in a Goal?
Jennifer talks about what to pay attention to when we’re setting goals. Goal setting looks different for everyone, and staying open when creating goals can lead to unexpected success.

Being Better with Jennifer Powers Podcast Series Episode 16: Ebb & Flow
Jennifer discusses the ebb and flow of bad and good days and how changing our expectations during tough times can give us motivation and opportunities for growth, so the good times can be even better.

Being Better with Jennifer Powers Podcast Series Episode 15: Words Have Power
Jennifer talks about developing awareness of how we use our words, so we can take advantage of the amazing influence that words have over the lives of ourselves and those around us.

Being Better with Jennifer Powers Podcast Series Episode 14: Big Ego
Jennifer discusses the essential roles of the ego and the self in our lives. Why is each one important, and what does it mean when the ego takes over?

Being Better with Jennifer Powers Podcast Series Episode 13: It’s Personal
Jennifer helps a listener deal with the common need for other people’s approval, which often leads to less confidence. She helps us understand why we tend to take things so personally, so we can find ways to let them go.

Being Better with Jennifer Powers Podcast Series Episode 12: Fear Not
Jennifer continues the conversation about the underlying issue holding people back from being their best selves and challenges listeners to start thinking differently.

Being Better with Jennifer Powers Podcast Series Episode 11: Feeling Unqualified?
Jennifer talks about the commonality of imposter syndrome among professionals, how it affects them, and what steps they can take to start moving beyond it. 

Being Better with Jennifer Powers Podcast Series Episode 10: Listening to Lead
Jennifer gives listeners strategies for gaining the trust of employees, so they can become more effective leaders.

Being Better with Jennifer Powers Podcast Series Episode 9: Sharing Power
Jennifer and Mark talk about sharing the role of decision-maker and how dividing power and creating boundaries can be beneficial for both the individual and the relationship.  

Being Better with Jennifer Powers Podcast Series Episode 8: What and How
Jennifer follows up last week’s episode with an important coaching tool that can help us build trust in relationships through the use of open-ended “what” and “how” questions. 

Being Better with Jennifer Powers Podcast Series Episode 7: Breaking Barriers
Jennifer explains how choosing to be vulnerable in our work and personal lives can build the potential for deeper connections and stronger relationships to develop.

Being Better with Jennifer Powers Podcast Series Episode 6: Play That Ukulele!
Jennifer speaks about the benefits of trying new things at any stage in life and how listening to our instincts for the right timing is key for finding success in our endeavors.

Being Better with Jennifer Powers Podcast Series Episode 5: What’s Your Impact?
A listener asks for advice on nurturing client relationships, and Jennifer expands her answer to include support for all kinds of relationships.

Being Better with Jennifer Powers Podcast Series Episode 4: Interesting or Interested?
Jennifer helps listeners understand the positive or negative impact they are having on those around them and how improving this form of self-awareness can help improve relationships.

Being Better with Jennifer Powers Podcast Series Episode 3: Measuring Up
Jennifer discusses creating a successful work-life balance and how that might look different for everybody.

Being Better with Jennifer Powers Podcast Series Episode 2: Questioning Positivity
Jennifer discusses a listener’s question about approaching the future with positivity.

Being Better with Jennifer Powers Podcast: Episode 1
Jennifer Powers welcomes listeners and gives a “being better” preview of what the show is all about.

Oh, shift!: Wild Card
If you’re not one to seek the advice of others, you may be missing out on valuable ideas and experiences. In this final installment of our Oh, shift! podcast, Jennifer and Mark discuss the power that comes with asking others for help.

Oh, shift!: Words
This episode on the power of words is all about swear words. Jennifer and Mark explore how we can become more mindful about our choice to curse and the potential effects swearing has on both ourselves and others.

Oh, shift!: Self-Awareness
Everyone is going through something, yet it’s easy to feel all alone in your problems. In this episode, Jennifer and Mark share practical tips listeners can use to create safe spaces where they can share their struggles and get support from others.

Oh, shift!: Reactions
Even when we have tools at our disposal to manage reactions, it’s not always possible to avoid a negative reaction. In this episode, Jennifer and Mark explain how to allow yourself a safe space to experience negative reactions.

Oh, shift!: Change
In this episode on change, Jennifer and Mark share a practical exercise, discuss obstacles, and lay out a roadmap for listeners to identify and effect the changes they would like to make in their lives.

Oh, shift!: Wild Card
It’s important to understand what makes you tick as a person in order to live your best life. In this episode, certified coach Jennifer Powers shares self-coaching techniques that can allow you to better understand yourself.

Oh, shift!: Words
In this episode on the power of words, Jennifer and Mark explore the positive effects that complimenting others can have on our lives.

Oh, shift!: Self-Awareness
This episode is about having self-awareness around your personal need for human connection. Jennifer and Mark encourage listeners to check in with themselves to make sure they’re getting the social interaction they need to thrive.

Oh, shift!: Personal Power
While personal development is always an admirable goal, Jennifer and Mark remind listeners of this episode that it’s okay to experience times where they feel less motivated to work on self-improvement.

Oh, shift!: Reactions
It’s easy to react negatively when things don’t go the way we want. In this episode, Jennifer and Mark explore the importance of expectation setting as part of managing our reactions.

Oh, shift!: Wild Card
If you’re a working professional, you may be working towards a leadership position. In this episode, Jennifer and Mark encourage listeners and leaders alike to check in with themselves to make sure a leadership role is the right fit.

Oh, shift!: Flow
If you’ve ever felt like you’re not as productive as you should be, this one’s for you. In this episode on flow, Jennifer and Mark share ways listeners can stop punishing themselves and become more productive by focusing their energies on things they are good at.

Oh, shift!: Change
Do you experience negative self-talk when faced with making changes? In this episode, Jennifer and Mark encourage listeners to check in with themselves about this “self-flogging” to make sure it’s not destructive.

Oh, shift!: Words
This episode is all about the power of words that express gratitude. Jennifer and Mark discuss the anthropological roots of humans’ need to receive validation and why we should make little changes to express gratitude more regularly.

Oh, shift!: Self-Awareness
Do you tend to seek direction in life from external or internal resources? In this episode about self-awareness, Jennifer and Mark consider the importance of listening to our intuition as our internal guidance system.

Oh, shift!: Wild Card
This Wild Card episode is about the pressure we put on ourselves to live a “healthy” lifestyle. Jennifer and Mark provide ways listeners can be kinder to themselves when making health changes in order to find balance.

Oh, shift!: Personal Power
Do you beat yourself up when you procrastinate? Maybe you are just the type of person who works better under pressure! In this episode, Jennifer and Mark discuss the personal power that comes when we seek the positive that comes from our perceived flaws.

Oh, shift!: Change
It’s human nature to be averse to change. In this episode, Jennifer and Mark explore the anthropological roots of this tendency and explain why we should be kinder to ourselves when we go through changes.

Oh, shift!: Reactions

Oh, shift!: Words
As humans, it can be hard to express our true thoughts without fear of judgment. This episode focuses on the power of words and the value of speaking your truth. Jennifer and Mark share their experiences with and tips for bringing a group of people together to speak from their hearts in a space free of judgement.

Oh, shift!: Flow
Do you find yourself comparing your life to what you see on social media? In this episode, Jennifer and Mark explore the negative impact this can have on our ability to be in flow.

Oh, shift!: Wild Card
We all want to be fulfilled by our work, but it’s easy to feel bogged down by day-to-day tasks. In this episode, Jennifer and Mark encourage listeners to take a “big picture” view to see how their work contributes to society.

Oh, shift!: Self Awareness
Many of the ways we function today have roots in our early history as human beings. This episode focuses on having self-awareness around the millions of years of biological programming influencing our behaviors today in order to show ourselves more compassion.

Oh, shift!: Personal Power
Our society faces a lot of external pressures when it comes to how we feel about our physical health. In this episode, Jennifer and Mark promote ways to become mentally in tune with our bodies in order to more effectively care for them.

Oh, shift!: Change
We all have routines we are stuck in. But what happens when we make a conscious effort to change our habits? Jennifer and Mark encourage listeners of this episode to change things up in order to get their brains thinking in new ways.

Oh, shift!: Words
The news is a powerful source of words that can have a negative impact on our lives. In this episode, Jennifer and Mark explore this impact and encourage listeners to be in tune with how news affects their mindsets.

Oh, shift!: Wild Card – Reactions
Have you ever felt two internal voices debating whether to speak up in a meeting? Identifying the difference between them can enable you to have more power over your reactions. This episode explores the nature of these two voices, the ego and the self.

Oh, shift!: Wild Card – Aging
There’s no denying it – no matter your age, we are all getting older. In this “wild card” episode, Jennifer and Mark look at how to shift your perspective on aging to a more positive lens. After all, with age comes wisdom and valuable life experience.

Oh, shift!: Flow
This episode builds on previous ones about the dichotomy of flow and resistance. There will always be situations where you’ll find yourself in resistance, and that’s okay. Jennifer and Mark discuss how identifying your behavioral patterns is the most important way to show yourself more compassion when these situations arise.

Oh, shift!: Self-Awareness
If you’re a people-pleaser, it’s important to recognize when you’re putting others’ needs before your own. This illuminating episode emphasizes how to achieve self-awareness around people-pleasing in order to find balance.

Oh, shift!: Personal Power
Everyone is on a different journey in life. When you allow someone else’s bad energy to affect you, you give away your personal power. In this episode, Jennifer and Mark explore how to control your tendency to have negative reactions by exercising your personal power.

Oh, shift!: Change
When you accomplish a goal, are you the type of person who basks in your success, or do you immediately start planning for your next big achievement? This episode dives into the importance of defining success for yourself and celebrating your accomplishments.

Oh, shift!: Wild Card – Physical Pain
In this episode, Jennifer and Mark explore the relationship between physical and mental well-being. They discuss how mental stress can negatively impact physical well-being and urge listeners to seek more awareness around how stress may be affecting their bodies.

Oh, shift!: Reactions
This episode is all about our reactions. Do you find yourself consistently reacting in a strong way in similar situations? Jennifer and Mark urge you to become a student of your reactions in order to recognize patterns and live a more harmonious life.

Oh, shift!: Words
Are you on a journey with embracing positivity but faced with people who constantly bring negative energy to the table? This episode features Jennifer and Mark discussing ways of dealing with negative people in your life through the power of words.

Oh, shift!: Self Awareness
Do you have awareness around the source of recurring fears, beliefs, or worries in your life? In this episode, Jennifer and Mark encourage listeners to check in with themselves to figure out how the stories they’ve been told throughout their lives affect the way they interact with the world.

Oh, shift!: Flow
This is the second episode in our Oh, shift! podcast series that focuses on the dichotomy of flow and resistance. Jennifer identifies ways listeners can discover if they are more in resistance than flow, and she outlines small changes you can make to live more in flow. If this resonates with you, be sure to go back and listen to our 12/9/2019 episode on Flow, which lays the foundation for this episode!

Oh, shift!: Personal Power
Are you someone who often blames yourself for things that aren’t fully your fault? If so, this episode is for you. Jennifer and Mark urge you to ask yourself, “What role do I really play?” in order to start taking responsibility and stop blaming yourself for things that aren’t your fault.

Oh, shift!: Change
Do you make changes in your life for other people more often than for yourself? In this episode, Jennifer and Mark revisit the topic of change and urge listeners to stay authentic to themselves when making changes.

Oh, shift!: Wild Card (2)
In our first podcast of the year, Jennifer and Mark pose questions you can ask yourself to figure out what you want out of life. What are you good at? What are you not so good at? What do you like? What do you dislike? Referring to the answers to these questions regularly can allow you to live a life more in line with the one that you want.

Oh, shift!: Words
Words are one of the most powerful and abundant resources we have at our disposal. In this episode, Jennifer and Mark focus on the positive and lasting impact our words can have on other people.

Oh, shift!: Happiness
This episode features Jennifer Powers and Mark Tucker discussing the peaks and valleys of life and how it’s only the difficult times that give us the perspective we need to achieve times of happiness.

Oh, shift!: Reactions
We all know it’s hard to resist having a negative knee-jerk reaction sometimes. In this episode, Jennifer and Mark talk through the importance of pausing when these situations arise and applying the Oh, shift! mentality to change our reactions and respond more positively.

Oh, shift!: Flow
Episode 5 explores the dichotomy of flow and resistance. Our tendency to resist things happening at home, while commuting, at work, and so on takes away our ability to be productive and creative. In this episode, Jennifer and Mark talk about how you can become aware of your tendency to resist and learn to go with the flow instead.

Oh, shift!: Personal Power
In this episode, Jennifer and Mark explore how blaming someone else for your problems gives your own personal power away. Who or what are you blaming for your problems? How can you take charge and change the situation for yourself?

Oh, shift!: Wild Card
It’s easy to feel stuck in a situation with no way out. We don’t always realize that in any situation, we always have at least two options at our disposal. In Episode 4 of our Oh, shift! podcast series, Jennifer Powers and Mark Tucker focus on the power of choice.

Oh, shift!: Change
Do you find yourself itching to make a big transformation in your life? We are all on a personal journey with change. In Episode 3, Jennifer Powers and Mark Tucker discuss why it’s essential to accept yourself first and change on your own personal timeline.

Oh, shift!: Words
Words can have a profound effect on the way we think about ourselves and the world around us. What words are you using to speak about yourself, your life, and your relationships? How does that affect the way you value yourself? This episode features Jennifer Powers and Mark Tucker discussing a very important Oh, shift! topic – the power of words.

Oh, shift!: Self-Awareness
Jennifer Powers, bestselling author of Oh, shift! and her business partner/husband Mark Tucker introduce Episode 1 of this enlightening new podcast series with a lesson on the importance of self-awareness. They discuss how becoming self-aware can allow you to make positive changes in your life.

Relationship Marketing Can Only Get You So Far
Relationship marketing is only one arrow in your marketing quiver. While relationship marketing is key to long-term success in mortgage sales, in combination with both transactional and value-added marketing you’ll have the ability to create sustainable success. Listen in to learn how you can increase your business by developing a marketing plan focused on delivering both short-term and long-term value to customers.

Sales Apps That Help You Prospect
There are a host of apps that can help you in your sales prospecting. From apps that help you figure out any individual’s email address, to apps that help you send quick video messages to uploaded contact lists, listen in to learn about tools that can help you reach more prospects efficiently.

3 Steps to Building a Successful Sales Action Plan
Developing a sales action plan can help individuals and teams determine the scale and scope of activity that needs to be accomplished each day in order to be successful. Listen in to learn the 3 steps to create your plan and incorporate target, activity, and personal development goals to help you gain more business.

3 Great Questions for Productive Client Conversations
Good questions are more powerful than great statements. Employing curiosity and asking questions can help you master the art of listening, which will help you sell. Listen in to learn about 3 great questions to help guide your conversations with clients, prospects and referral partners.

3 Simple Ways to Put Yourself in the Right Place at the Right Time
With 40% of mortgage originators doing 80% of the volume, it may seem that they are lucky to be in the right place at the right time. But you can make your own “luck.” Listen in to learn about the 3 keys to jumpstarting your production: proximity, preparation, and persistence.

How to Increase Your Productivity by 300%
Habits control 40% of what we get done in a day. Learn how to work smarter and not harder by developing focus and productivity habits that will help you spend more time prospecting new business, and get more done in a shorter block of time. Listen in to gain insight into managing time in conjunction with your attention and energy.

How to Keep Your Borrower from Shopping You

How to WOW in a Face to Face Setting

Increasing Discipline and Overcoming Distractions

Tips to Help Your LOs or AEs Increase Volume with Killer Action Plans

How to Sell Around Price

How to Eliminate the Peaks and Valleys of Origination Volume

Hiring and Building Teams

The Impact of New Changes from HMDA to Sales Organizations

Moving a Loan Officer from 2 Units to 5 Units

Winning the Recruiting War

What to do When a Real Estate Agent Has Not Given You Business

Top 4 Reasons Realtors Don’t Use You

Strategies for Finding New Realtor Leads

Social Media and Prospecting

Untapped Selling Opportunities for LOs

Selecting Your Personal Value Proposition

Sales Training in Call Centers

Pathway to Purchase Business

How to Convert a Cold Agent Into a Funding Partner

Good Questions are More Powerful Than Strong Statements

Doubling Your Business Using Events
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Borrower Education
Access resources to First Time Home Buyers Education and Landlord Counseling.

First Time Home Buyer Program

Valuable information and insights to help first-time home buyers navigate the process, from qualifying for a mortgage to where to find home buyer assistance programs.

Landlord Counseling

An overview of the responsibilities of being a landlord, and the technical, practical and financial topics that a home buyer should understand before purchasing a rental property.
Click HERE to request.
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Previously Recorded Webinars

The Explanation of Services
Click HERE to access a previous recording of this webinar.

  • We only get one first impression, and it takes 21 positive interactions to shift perspective if that first impression is negative. “I just sort of fell into this business” is the phrase Bruce hears most often during an explanation of service. That may be true, but in this workshop, you’ll learn a better way to tell your story.

How to be Transformational in a Transactional World
Click HERE to access a previous recording of this webinar.

  • Let’s face it, working as a salesperson in a commoditized industry can be emotionally taxing. Everyone wants to know, “What’s in it for me?” During this presentation, we’ll help you stay focused on having transformational interactions in a transactional world, even when your efforts don’t always feel appreciated.

How One Video Can Increase Your Reach & Engagement Tenfold
Click HERE to access a previous recording of this webinar.

  • In this course, you’ll learn how just one 90-second video per week can multiply your database engagement by 10 in 7 different areas. Digital marketing doesn’t have to be as complicated or expensive as you think. By incorporating this one strategy into your business plan, you can increase your sales and marketing effectiveness.

Turn Managers into Coaches
Click HERE to access a previous recording of this webinar.

  • “I’ll run through the wall for my manager,” said no one ever. Although we see players who will do anything for their coaches and teammates, you can’t expect players to reach full potential when coaches haven’t reached theirs. Great coaches make us do three things: have conversations we don’t want to have, do the things we don’t want to do, and help us become something we never thought we could be on our own.During this valuable webinar, Bruce Lund, Ph.D., will cover these five key steps:
    1) Get into the Mindset of a Coach – Great coaches understand the WHOLE-person theory
    2) Tap into the Potential – Learn how to discover and draw out the potential of those around you
    3) Recruit & Attract Talent – What you project, you attract to your brand and culture
    4) Coach & Develop Talent – Engage your people in a consistent, ongoing system
    5) Train & Retain Your Talent – How to overcome the “free agent nation” and build loyalty

How to Plan and Attack Each Week
Click HERE to access a previous recording of this webinar.

  • The “Sunday scaries” are real, in part because if you haven’t taken the time to figure out how you will run your day, your day will run you. According to the National Association of Realtors (NAR), less than 5% of salespeople are consistently proactive in their planning. During this presentation, Dr. Bruce will help you stay prepared by teaching you how to fill out a sales and marketing vision board of your most important activities and how to create a mental map of your most important projects, so you can put those “Sunday scaries” to rest.

How to Avoid Scatterbrain in 2021
Click HERE to access a previous recording of this webinar.

  • Did you know that over 80% of New Year’s resolutions don’t make it past the first two weeks? Everyone starts, but not everyone finishes – why is that? So many salespeople are entrepreneurial, which means they are creative. This is a good thing. However, that creativity can create scatterbrain, causing someone to jump from idea to idea and project to project without fully completing one task before moving on to the next. During this webinar, Bruce Lund, Ph.D., will break down the psychology of starting and finishing projects and how to filter through new projects to keep you focused on the most essential areas of your business.

Help! I’m Overwhelmed!, with Bruce Lund, Ph.D.
Click HERE to access a previous recording of this webinar.

  • The good news is you are in high demand. The bad news? You are being pulled in so many different directions with no end in sight. If not handled properly, this could cause extreme stress. Having coached thousands of salespeople over the past decade, there’s one phrase that Bruce consistently hears: “Help. I’m overwhelmed.” What does “overwhelmed” mean? Well, it’s a state of being drowned out or overpowered by our thoughts and feelings. Sound familiar? We all get overwhelmed at some point or another, both personally and professionally. During this webinar, we’ll identify the universal causes and how to proactively deal with them.

Bruce Lund, Ph.D., presenting 5 Habits of Highly-Effective Salespeople, Habit #5
Click HERE to access a previous recording of this webinar.

  • Did you know that perspective homebuyers work with the first Loan Officer they talk to 67% of the time? The #1 challenge for loan officers is overcoming obscurity, meaning not enough people know who you are and how you can help them. This is why we teach our “status sells” marketing system. This is the same system I personally used to grow my database to 1,500 people in my first year in a brand-new market. We know that money follows attention and activity, so join us as we provide you with the tools you’ll need to grow your database in the final habit of our 5-part series.

Bruce Lund, Ph.D., presenting 5 Habits of Highly-Effective Salespeople, Habit #4
Click HERE to access a previous recording of this webinar.

  • The mortgage world can be very transactional. The lower rates go, the more we are treated as a commodity. Habit #4 of the 5 habits is having transformational interactions in a transactional world. Once we gain a realtor’s trust for the first time by helping to get their customer into a new home, it’s vital to follow up with a 90-day “new client” onboard system. If done properly, there are 3 rewards we should get from every new client: (1) Referral, (2) Review, and (3) Repeat Business. Our client experience systems are built to drastically improve all three.

Bruce Lund, Ph.D., presenting 5 Habits of Highly-Effective Salespeople; Habit #3
Click HERE to access a previous recording of this webinar.

  • If you’re good at what you do, then you know that it’s your duty as a sales professional to fight to earn a potential client’s business. During this course, we’ll help you become tougher in the sales cycle through our 10-Touch “Fight Club” Follow-Up system. Never lose another deal due to call reluctance or objection handling again. We’ll teach you how to be the must-have, go-to lender for your referral partners and how to ask for more business.

How to Automate Current Client Communication, with Bruce Lund, Ph.D.
Click HERE to access a previous recording of this webinar.

  • Loan Officers are busier than ever during this ReFi boom, which is why Bruce Lund, Ph.D., will be sharing his step-by-step process, developed through a year-long case study with some of his top producers, to help automate client communication while staying authentic to your process, message, and culture.

Bruce Lund, Ph.D., presenting 5 Habits of Highly-Effective Salespeople; Habit #2
Click HERE to access a previous recording of this webinar.

  • What does it mean to be proactive in your prospecting? Bruce Lund, Ph.D., will guide you step-by-step through the entire lead generation-to-appointment process with your realtors. Sales is a game of probability, and working a consistent, disciplined selling system will remove the guess work and make the sales process fun.

Bruce Lund, Ph.D., who is presenting your Dream 100
Click HERE to access a previous recording of this webinar.

  • Do you struggle with keeping your database organized? In this webinar, Bruce Lund, Ph.D., will help you build out your “Dream 100” database to proactively target and leverage during the next 90 days

Bruce Lund, Ph.D., presenting 5 Habits of Highly-Effective Salespeople; Habit #1
Click HERE to access a previous recording of this webinar.

  • The foundation of any business relationship should start with shared beliefs. In this webinar hosted by Bruce Lund, Ph.D., you will learn to marry your unique belief proposition with your unique value proposition in order to stop commoditizing yourself to clients or referral partners.

How to Ask for Referrals with Bruce Lund, Ph.D.
Click HERE to access a previous recording of this webinar.

  • Did you know that salespeople who ask for referrals and repeat business out-produce those who don’t by up to five times? During this course, Bruce Lund, Ph.D. will give you practical “how-to” strategies to ask for referrals from new clients and repeat business from past clients.

Bruce Lund, Ph.D. in Marketing to Your Past Data Base
Click HERE to access a previous recording of this webinar.

  • Did you know that for every 100 past clients in your database, you could get 1-3 additional loans per month? Bruce Lund, Ph.D. will host this webinar and provide you scripts you can use with your past client database to “find new money” and drastically increase referrals and repeat business.

Bruce Lund, Ph.D. presenting Managing Emotions During Crisis
Click HERE to access a previous recording of this webinar.

  • Bruce Lund, Ph.D., founder and director of 90-Day Sales Manager™, will discuss how you can manage your emotions, how to be a leader during challenging times and how to strengthen and solidify your role as a must-have industry expert for your clients.

First Conversations with Potential Referral Partners featuring Bruce Lund, Ph.D. and Sean Moudry
Click HERE to access a previous recording of this webinar.

  • Having something to say is just as important as having somebody to say it to. Bruce Lund, Ph.D. and realtor/broker Sean Moudry host this month’s training on scripts in the first conversation when calling on potential referral partners (real estate agents) based on their experience level and personality.

RESPECT: The Missing Ingredient to Your Story
Click HERE to access a previous recording of this webinar.

  • Bruce Lund, Ph.D. hosts this webinar that will give you tools to build respect in yourself and command respect from others in order to overcome market commoditization and compression in your business.

How to Create Your Perfect Presentation for Lunch and Learns
Click HERE to access a previous recording of this webinar.

  • Is doing more presentations and/or webinars part of your 2020 marketing plan? If so, this webinar is for you. Join us as Bruce Lund, Ph.D. lays out a game-plan for you to take your presentations to the next level in 2020.

Bruce Lund, Ph.D. on Your 2020 Marketing Plan.
Click HERE to access a previous recording of this webinar.

  • Join Bruce Lund, Ph.D. and get back to basics to set an achievable marketing plan for yourself in 2020. Learn how you can increase your brand awareness, exposure, and reputation to become top of mind for future clients in today’s complex digital marketing world.

Presenting on Your 2020 Sales Plan with Bruce Lund, Ph.D.
Click HERE to access a previous recording of this webinar.

  • Join Dr. Bruce Lund for this invaluable webinar as he discusses how to present on your 2020 sales plan, then get help setting your dominant sales focus for 2020 and build your primary and secondary sales strategies.
Turn Managers into Coaches with Bruce Lund, Ph.D

Click HERE to access a previous recording of this webinar.

  • Join Bruce Lund, Ph.D. as he discusses the attributes of a great coach. Great coaches make us have conversations we don’t want to have, do the things we don’t want to do, and help us become something we never thought we could become on our own.